peter swaffer\'s terms and conditions
PaymentCheque.
Cheques should be in UK Pounds (Sterling) and made payable to Peter Swaffer. Your order will be despatched once the cheque has cleared. You will be contacted when your order has been confirmed.
Credit / Debit Card and PayPal
Payment online by credit/debit card and PayPal is accepted. Credit/debit card payments are securely processed by PayPal and currency conversion is automatic so payments may be made from most countries and bank accounts worldwide. PayPal has a very high level of security, customer privacy and protection, all transactions being performed over maximum security SSL encyption and your card/bank details are not stored or made available to us in any way.
Delivery
I will deliver by post through Royal Mail Services using their best available and most secure service but it would be safe to assume that the item will arrive within 14 days of your order confirmation. All goods will require a signature on receipt.
Please contact me if you wish to discuss alternative delivery arrangements.
Cancellation / Refunds
You may cancel your order for any reason up to 14 days after you receive the goods (the statutory minimum being 7 days). Notice of cancellation should be sent to peterswaffer@aol.com as all cancellations have to be in writing. Goods must be returned in the original condition and shipped at your expense. The goods must be securely wrapped and packaged in the original packing, or something equivalent. Once the returned goods have been accepted, you will be issued a full refund, usually via the same payment method used for the purchase ie; PayPal refund, cheque.
Customer Service
My customer services number is 01379 783937 and email contact on peter@swaffer.plus.com where I will endeavour to respond promptly.
Paintings (oil)
My paintings will be delivered unframed to negate postage costs and give you the chance to frame according to your special requirements.
Prints
I am reluctant to send glazed items through the post, for obvious reasons. All my original watercolours and prints at A4 size (210mm x 297mm) will be sent to you beautifully window mounted and backed and enclosed in a cellophane pocket. The mount will add an extra 70mm all round to the print (an extra 140mm in height and width).
Prints at A3 size (297mm x 420mm) will be sent in roll form in a cardboard tube. Clients wishing to collect all prints in person may, if they wish, have the benefit of the item being glazed and framed. Please telephone me on 01379 783937 to discuss your framing requirements.
The answerphone may be on, so please leave your name and contact number and I will return your call as soon as possible. Alternatively please go to my 'contact' page, leave a telephone number or email address and I will contact you.
My prints are produced at 5760 x 1440 optimised dpi (fabulous resolution) using an 8 colour light fast pigment ink system (75 years +) that gives superb colour accuracy, excellent colour graduation, expression and utilising the broadest colour gamut in its class. The paper stock is of the very finest acid free digital fine art paper (archival) or canvas.
My work in general
The stated size given of my paintings and prints refers to the actual image size of the piece and not to the framed/mounted size.
Notes
As all computer screen colours vary from monitor to monitor, the colours of my work displayed may vary from the original. Usually the colours you see on screen are more vivid, this is because you are seeing light as opposed to paint pigments, so please bear this in mind when ordering. Having said that, my originals have a much better balance of colour and contrast.